FAQ

How does Style Theory work?

You'll browse through our unlimited wardrobe and pick the 3 available items that you would like shipped to you. Clothes will come in a "ready to wear" fully pressed and cleaned condition. Wear them for as long as you want, and when you are up for something new, return them in the prepaid bag included and select your next box of 3 items. There are no additional charges for getting additional boxes of 3 items within the month. Your subscription covers rental, shipping and dry cleaning!

Where is the Style Theory service available?

We are currently available in Singapore and Jakarta, but will also be expanding to other fashion capitals soon! Let us know if you want Style Theory to come to your city!

What does it mean to be on the waitlist?

As we are trying to ensure that all subscribers have an excellent selection to pick from, there are a limited number of subscribers that we can support at any one time. As our collection grows, we will contact the ladies who are next in line when we open up more slots to our service. Upon subscription, you'll be prompted to select 3 gorgeous items from our wardrobe to be sent in your first shipment.

What condition are the items in?

We professionally maintain and inspect all of our items so they arrive in like-new condition.

What types of items are available to rent?

We will be carrying garments initially, so this means tops, bottoms, dresses and outer wears. They range from work-wear, day wear, casual wear to date nights or a girly brunch date!

Do you carry my sizes?

You can download the app to browse our growing wardrobe that ranges from XS to L. We understand it can be frustrating not knowing if an item will fit, that's why we collate reviews from our users to help you decide the best fit for your body. We have also developed a Size Recommendation feature to pick out the most suitable size for each style for you.

What happens if the piece I want is not available?

We aim to ensure that anything you wish for will be available but in the unfortunate scenario that it is not, please put them on your wishlist to monitor their availability. Furthermore, our stylists are working with multiple designers to ensure that you will always have more than plenty to desire for!

Do I have to pay for shipping?

Nope! Shipping is FREE for both deliveries and returns.

Do I have to pay for laundry or do it myself?

Who likes laundry? Leave that to us! We handle the dry cleaning and laundry for all Style Theory items, so just place your used garments into the pre-paid return bag provided once you are ready to return them. Every Style Theory piece is professionally dry cleaned and maintained by experts at Jeeves, the best dry cleaner in Singapore.

How do I exchange the items for something new?

Whenever you are ready to get something new, place all 3 items back in the box before sealing it in the pre-paid return bag provided. You can then schedule a pickup through your mobile app (four '3-hour-timeslots' on Monday-Saturdays). Once we receive your return, you will be prompted to choose your next 3 items!

Can I purchase any items?

Yes! We just launched our Forever-Yours feature, which allows you to purchase pieces that you've rented before and can't bear to part with. Spend less, rent more, and buy only what you truly love at a discount off the retail price.

What happens if I damage or lose an item or a box?

We understand that some wear and tear might be unavoidable. That's why we have a team of seamstresses and spotters on duty to handle minor stains and damages. However, for significant damage, lost items and theft, we will have to charge the retail price of the items.</

How can I cancel my service?

We'd hate to see you leave, but you can cancel your subscription anytime by chatting with us in-app. We highly encourage you do so at least 1 week before your next billing date, so that we can help ensure all items are back at our warehouse before the end of your subscription. Kindly note that the minimum subscription term is 1 month, with no pro-rated refund for unused periods of any month.

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