FAQ

What is Style Theory Starter?

Style Theory Starter is the perfect introduction to our infinite wardrobe. Rent 3 designer pieces a month for just $69 and enjoy them all month long!

How is Style Theory Starter different from Style Theory Unlimited subscription?

In Style Theory Starter, you can pick 1 box of 3 items for the month. In Unlimited, you have unlimited swaps. Pick the plan that best meets your needs!

What is the turnaround time?

Turnaround time for new boxes range from next working day (Self Collection) to 2 working days (door-step delivery).
Self Collection:
Select your items by midnight and pick up your box the next day at the following locations:
  • HQ (5 - 6:30PM, Pasir Panjang, Mon-Sat)
  • WeWork City House (4 - 7PM, Mon-Fri excluding PHs)
  • 313@Somerset #02-40/41 (5 - 10 PM, Mon - Sat)
  • Robinsons at Raffles City #02-01 (6-10PM, Mon-Sun)
Door-step Delivery:
Select your items by midnight and get your box delivered to your doorstep within 2 working days.

I want to try more styles. How can I upgrade to Style Theory Unlimited?

Simply write in to our friendly Customer Service team on the app and let them know! They will handle the rest for you!

What happens if something in my box does not fit?

We understand that sometimes some pieces just do not fit. To ensure that you get the most out of your subscription, you have a 24 hour period from the time you receive your box to let us know if you want to swap out any of the pieces. Just contact our team and you will be charged a nominal fee.

Do I need to do laundry?

Nope, professional dry cleaning costs are all included in your subscription. Let us take care of all of that!

Do I need to pay for shipping?

Shipping fees for your monthly picks are included in your subscription.

How do I cancel my subscription?

While we are sad to see you leave, here's how to unsubscribe from your prepaid subscription:

Step 1: Check your next billing date to plan your return
Log into Styletheory app > Profile > Subscription Details

Step 2: Request to cancel via the app ONE week in advance to plan your dates to return your final box
My Profile > Subscription Details > Manage > Request to cancel your subscription
Kindly note that if you wish to terminate for both Apparel & Bag subscriptions, you would need to send in 2 requests (1 for each of the subscription). The respective team will be in touch shortly.

Step 3: Return all your pieces and box back to us before your next billing date
Since subscription is prepaid, you can maximize your usage and ensure your box is picked up or dropped off latest by TWO working days (excluding Sun & PH) before your next billing date renews. Do schedule a return ONE day in advance before return to secure slots.

Things to take note:
- All termination requests are subjected to processing time between 10am - 5pm on Mondays to Fridays excluding Public Holidays, Eve of Public Holidays, and weekends.
- Terminations requests after 5pm will be attended to the next working day, and a customer service agent will be in contact with you during the operational time.
- Kindly note that to be eligible for terminations on the desired billing date, you should not be holding onto any boxes, and should not be on pause or have any outstanding payments.
- A confirmation message will be sent out to you upon successful termination ONE day before your next billing renews.
- Standard terms and conditions apply.
Have more questions?
Check out our Help Center

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